FAQs for Pet Owners OLD

If you have a question or concern that you don’t see on this list,
please contact us immediately.

We are here to help you and your pet!

How do I have a prescription sent to your pharmacy if I’m a new customer?

Welcome to Best Pet Rx! Please contact your veterinarian’s office and have them phone (1-800-390-2779 / 212-348-1800) or fax (212-348-3037) your pet’s prescription details to the pharmacy.


Once we receive the prescription, we will contact you by phone to review the order, arrange payment, and discuss same-day or next business day delivery options.

How do I refill my pet’s prescription?

If you have a current RX number from your pet’s prescription, you can quickly order a refill using the Best Pet Rx App. The Best Pet Rx App is easy to use and automatically alerts you when refills are due for your pet.


You can also place refill orders through our online form or by contacting our pharmacy directly by phone or email.

What should I do when my pet is out of refills for their prescription?

Contact your veterinarian’s office or let us know so we can reach out to them on your behalf. We will work together to get your prescription updated as quickly as possible.


Depending on your pet’s condition and the medication needed, your veterinarian may need to see your pet before they will approve a refill of that prescription. When your veterinarian approves the new prescription, a different RX number is generated with an additional number of refills.

How can I track the delivery of my order?

For medications sent by parcel service, clients with an email address on file will receive a tracking email from our shipping partners once the shipping label has been created.


Clients residing in our courier delivery areas are informed of the medication delivery window when closing the order with our pharmacy. You can review our delivery options and courier windows here.

What is included in my prescription shipment?

All shipments include the order receipt, your pet’s medication, and instructions for properly dosing your pet printed on the medication container.


When needed, we also include syringes for oral liquids, gloves for safe handling of certain medications, and finger cots for applying transdermal gels. Any additional information pertaining to the specific formulation or medication for your pet is provided on an enclosed sheet.

What hypoallergenic flavors are safe to use if my pet is on a limited ingredient or novel protein diet?

All Best Pet Rx flavors are protein-free and hypoallergenic. They will not aggravate medical conditions your pet may have that are associated with food-related restrictions.


Our experienced pharmacy team can help select a hypoallergenic flavor that will taste best with the specific medication that your pet needs. Some flavors might be the tastiest choice, even if your pet can’t typically have that particular flavor in their diet.


We want to ensure your pet takes their medication easily and regularly, which is why we offer free flavor replacements on compounded medications. Just notify our pharmacy of flavor issues within five days of delivery, and our pharmacy team will be happy to help!

How do I give my pet oral liquids, transdermals, etc.?

Our goal is to make medicating your pet as easy as possible! You can find medication instructions for administering common formulations in the resources section of our website.


If you ever have a concern or question about giving your pet medication, our friendly pharmacy team is here to help. Please call or email us during pharmacy hours to speak with a Best Pet Rx representative.

Why does the syringe that was dispensed with my oral medication state “not for oral use”?

Some syringes that we dispense with oral liquid medications are labeled with the following precautions: “Not for Oral Use.  Do Not Re-shield Used Needles.  Sterile.  Single-Use.”


These syringes are designed for human injections with a needle; however, we’ve found that they are the best syringes available for giving pets oral medications. Since these are not used for sterile applications, they can be rinsed and reused, which reduces waste.